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Podiumi

Legal

Refunds & cancellation

What happens when you cancel, and the circumstances in which we refund a charge. If your situation is not covered here, email us — we would rather sort it out directly than have you dispute a charge with your bank.

Last updated 16 September 2026

The short version

  • • Cancel at any time. No fee, no minimum term, no phone call.
  • • Cancelling stops the next renewal; you keep access until the paid period ends.
  • • Charged but did not generate a speech that period? Full refund within 14 days of the charge.
  • • Something broken on our side? We refund the affected period regardless of use.
  • • The Free plan is genuinely free and never asks for card details.

1. Cancelling a subscription

You can cancel a paid plan at any time from your account area, or by emailing support@sydneymwasuku.shop from the address on the account. We action email cancellations within two business days and date them from the day your email arrives, not the day we reply.

Cancellation stops all future renewals immediately. It does not end your current billing period: you keep full access to your plan and your remaining monthly allowance until that period finishes, after which the account moves to the Free plan. There is no cancellation fee and no minimum commitment.

2. When we refund

We issue a refund in each of the following cases.

2.1 Charged without use

If a subscription renews and you have not generated a speech in that billing period, email us within 14 days of the charge and we refund it in full. You do not need to give a reason.

2.2 First payment on a new subscription

If you subscribe for the first time and change your mind, email us within 14 days of that first payment. We refund it in full provided you have generated no more than one speech in that period.

2.3 The service did not work

If a fault on our side prevented you from producing or downloading your speech or cue cards, we refund the affected billing period in full, regardless of how much you used the service. Tell us what happened and roughly when, so that we can also fix it.

2.4 Duplicate or unrecognised charges

Duplicate charges are refunded in full as soon as we identify them. If a charge on your statement is not one you recognise, email us before contacting your bank — we will identify it and, if it should not have been made, refund it.

2.5 Where the law gives you a right to a refund

Nothing in this policy limits any statutory right of withdrawal, cancellation or refund available to you as a consumer where you live.

3. When we do not refund

  • Billing periods in which you generated speeches and the service worked as described. Subscriptions are not prorated: cancelling mid-period does not produce a partial refund, because you keep access for the remainder of the period.
  • Unused monthly allowance. Speeches you did not use do not roll over and are not refundable.
  • Dissatisfaction with how a specific draft reads, where the service functioned correctly. The tool produces two drafts and lets you edit every section; how the final speech is received on the night is not something we can warrant. We will always look at a specific example if you send it to us.
  • Charges older than 90 days, except where we are required by law or by card network rules to refund them.

4. How to request a refund

Email support@sydneymwasuku.shop from the address on the account, with:

  • the date and amount of the charge;
  • the plan name; and
  • one line on what happened.

We acknowledge every refund request within two business days and decide within five business days. Approved refunds are returned to the original payment method. Once we send a refund it typically appears within 5–10 business days, depending on your bank; that part is outside our control.

5. Before you dispute a charge

Please email us first. A chargeback takes weeks, and almost every case that reaches one — a forgotten renewal, an unrecognised descriptor, a duplicate — we can resolve the same week. We keep records of subscriptions, cancellations and refunds and will share the relevant ones with you on request.

6. Free plan

The Free plan costs nothing, requires no card details, and therefore has nothing to refund or cancel. You can stop using it at any time, and you can ask us to delete your account and its contents by email.

7. Price changes

If we change the price of a plan you are on, we email you at least 30 days beforehand. The new price applies from your next renewal after that notice period. If the first charge at a new price was not made clear to you in advance, email us and we will refund it.

8. Related documents

Billing terms are set out in section 7 of the terms of service. Plan prices and monthly allowances are on the pricing page.

9. Contact

All refund and cancellation requests: support@sydneymwasuku.shop. This is the only support channel for Podiumi, and it is monitored on business days.