Billing, renewals and cancellations
Cancel a plan, change a plan, query a charge, or ask what you were charged and when. Email from the address on the account and include the date and amount.
Refunds & cancellation policy →
Support
One address, answered by a person
Email is the only support channel for Podiumi. There is no ticket queue to get lost in and no chatbot in front of it.
Customer support
support@sydneymwasuku.shop- First reply
- Within 2 business days
- Refund decisions
- Within 5 business days
- Privacy requests
- Within 30 days
- Language
- English
Refund requests
Send the date and amount of the charge, the plan name, and one line on what happened. Acknowledged within two business days, decided within five.
When we refund →Something is broken
Tell us what you were doing, roughly when, and which browser you were using. If a download failed, say which of the three files it was.
Common fixes →Privacy and deletion requests
Ask for a copy of your data, a correction, or full deletion of your account and its contents. We respond within 30 days, usually much sooner.
Privacy policy →Reporting misuse
If you believe a speech produced here was used to harass, defame or impersonate someone, tell us what you can share. Every report is investigated.
Acceptable use policy →Anything about the AI disclosure
Need the exact metadata fields in a downloaded file, or a written statement on how a file was produced? Ask and we will send it.
How AI is used here →Writing to us about a charge
Please email before disputing a charge with your bank. A chargeback takes weeks; almost everything — a forgotten renewal, an unfamiliar descriptor, a duplicate charge — we can resolve the same week. Include the date, the amount and the last four digits of the card, and we will find it.
Email support@sydneymwasuku.shop